Privacy Policy

Privacy Policy

Introduction

At https://lone-tree-german-speaking-therapy.denvermentalhealthcare.com (hereafter referred to as “Lone Tree German Speaking Therapy,” “we,” or “our”), we prioritize the privacy and security of your personal information. This comprehensive Privacy Policy details our practices regarding the collection, storage, use, and disclosure of personal data in alignment with various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California’s Financial Information Privacy Act (CIPA), and California’s Health Information Privacy Law (CHIP)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies universally to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and use, which we encourage you to review.

Processing Activities

This Privacy Policy outlines our practices when:

  • You utilize our applications, access our website, or engage with our online services as an authorized user.
  • You visit any websites associated with this Privacy Statement.
  • You interact with us through communications channels such as newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. This includes:

  • Account Information: Details required to create and manage your user account, including names, usernames, email addresses, and passwords.
  • Payment Information: Credit or debit card details, billing addresses, and transaction records for processing payments.
  • Financial Information: Data related to your financial status, income, and insurance information (if provided).
  • Purchase Information: Items or services purchased from us, along with associated pricing and order history.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.
  • Location Data: Geographic location information provided when you use our services on a mobile device.
  • Feedback: Comments, reviews, and suggestions submitted by users to assist in service improvement.
  • Social Media Information: Publicly available details from social media platforms when you interact with our content or engage with us through these channels.
  • Product Information: Data about the products or services you express interest in or purchase, including preferences and customization choices.

We acquire this data through direct user input, interactions with our systems, and automated technologies, such as analytics tools. Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

To enhance your experience and improve our services, we employ cookies, which are small text files stored on your browser or device. Our use of cookies includes:

  • Strictly Necessary Cookies: Essential for navigating our website and ensuring basic functionality.
  • Preference Cookies: Customizing user preferences and settings to provide a personalized experience.
  • Analytics Cookies: Tracking anonymous usage data to understand, optimize, and report on your interactions with our site (e.g., Google Analytics).

Users can manage non-essential cookies through our Cookie Manager, allowing you to control your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purposes for which it was collected. Once the data is no longer required for these purposes, we securely delete or anonymize it to protect your privacy.

Security Measures

We take robust measures to safeguard your personal data:

  • Implementing industry-standard encryption protocols for secure data transmission and storage.
  • Engaging trusted third-party processors who adhere to strict security standards and confidentiality agreements.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally targeted at children, and we do not knowingly collect personal data from them.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to legal exceptions.
  • Restriction: The right to limit the processing of your personal data in certain circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on automated processing.
  • Appeals/Complaints: The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be promptly posted on this page, and we encourage you to review it regularly to stay informed about your data protection.

Contact Information

For any questions regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us:

  • Email: contact@lone-tree-german-speaking-therapy.denvermentalhealthcare.com
  • Mail: Lone Tree German Speaking Therapy, [Address], [City, State, Zip]